We do our best to ensure all of our customers enjoy a happy shopping experience with The Gloves however occasionally you may need to return an item.
To return an item(s) return it with your invoice and goods to:
The Gloves
Unit 1, Gloucester Street, Birmingham, B5 4SH
Tel: 0121 622 7067
email: thegloves@btconnect.com
We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product.
Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
If a full refund including original delivery costs is required then the entire order needs to be returned back to us within seven (7) working days. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days.
The goods need to be in their original packaging and not used in any way.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order.
Regards
The Gloves Team
